Innovative Enterprise Feedback and Performance Management
The Marketing Metrics Monitor™(MMM) is an automated web-accessed do-it-yourself marketing and sales survey and dashboard reporting solution aimed at small, medium and large sized organizations in the private and public sectors, based on the proven drivers of business and organizational success.
As a marketing performance management “Balanced Scorecard” it provides a framework that is unique in its simple integration of all Voice of The Customer (VOC) and stakeholder feedback, as well as other measures of marketing performance into one top-level dashboard.
You receive continuous stakeholder feedback, easily accessible through the Internet, (mobile SMS messaging and call center available in selected countries), thereby keeping a constant check on the health and performance of your organization.
More than 200 of the most-used marketing metric templates including the Net Promoter Score (NPS) and SERVQUAL are available to users, and all measures can be customized and new ones created.